ctg888 Privacy Policy

1. Information We Collect

ctg888 collects personal data in order to operate our platform, comply with legal obligations, and deliver a personalised, secure experience to every player. The categories of information we collect are described below.

1.1 Information you provide directly

When you register a ctg888 account or interact with our platform, you provide us with information that typically includes:

• Identity data: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh — whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or another area).
• Account credentials: Your chosen username and a hashed (never stored in plain text) version of your password.
• Payment data: Payment method details necessary to process deposits and withdrawals, including bKash account numbers, Nagad wallet identifiers, Rocket mobile banking references, Upay account details, and the last four digits and expiry date of Visa or Mastercard cards. Full card numbers are never stored on ctg888 servers — card processing is handled by PCI-DSS compliant payment processors.
• KYC verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and payment method ownership evidence submitted during the Know Your Customer verification process.
• Communications data: Records of any messages you send to the ctg888 support team via live chat, email, or any other channel, including the content of those communications and timestamps.

1.2 Information collected automatically

When you access the ctg888 platform, our systems automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and activity data: Pages visited, time spent on each page, betting and gaming activity (markets wagered on, stake amounts, game titles played, session durations), deposit and withdrawal history, and bonus claim activity.
• Location data: Approximate geographic location derived from your IP address, used for regulatory compliance and fraud prevention. ctg888 does not access precise GPS location data from your device without explicit consent.
• Log data: Server logs recording requests made to the ctg888 platform, error reports, and security event records.

1.3 Information received from third parties

ctg888 may receive additional information about you from third-party sources, including:

• Identity verification agencies and KYC service providers used to validate the accuracy of registration information.
• Fraud prevention and anti-money-laundering databases used to screen accounts against watchlists and risk indicators.
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) who confirm transaction outcomes and flag disputed transactions.
• Marketing partners, where you have given your consent to those partners to share your data for gambling-related marketing purposes.

2. How We Use Your Data

ctg888 processes personal data only for specific, legitimate purposes. We do not sell personal data to third parties for their own independent marketing purposes. The primary purposes for which ctg888 uses your data are set out in the table below.

Where ctg888 relies on your consent as the legal basis for processing (for example, for marketing emails or push notifications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. To manage your marketing preferences, visit your ctg888 account settings or contact us at [email protected].

ctg888 uses automated decision-making processes in limited circumstances, primarily for real-time fraud screening and responsible gaming risk flagging. Where an automated decision has a significant effect on your account (for example, a temporary account restriction), you have the right to request human review of that decision by contacting our support team.

3. Data Sharing & Third Parties

ctg888 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service providers and data processors

ctg888 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners who handle transaction data necessary to complete deposits and withdrawals.
• KYC and identity verification providers: Third-party services that cross-reference identity documents and biometric data against authoritative databases to complete account verification.
• Cloud infrastructure and hosting providers: Secure data centre operators who store ctg888 platform data under data processing agreements with appropriate security standards.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their game content. These providers do not receive your personally identifiable information.
• Analytics and fraud prevention tools: Software services that process behavioural and technical data to detect suspicious activity and improve platform performance.
• Customer support platforms: Live chat and helpdesk software providers who process communications data to enable our support team to assist you.

3.2 Legal and regulatory disclosures

ctg888 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required or permitted to do so. This includes disclosures made in connection with investigations into fraud, money laundering, underage gambling, or match-fixing. ctg888 will notify you of such disclosures where legally permitted to do so.

3.3 Business transfers

In the event that ctg888 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

4. Cookies & Tracking Technologies

ctg888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse how our platform is used. A cookie is a small text file stored on your device when you visit a website. It cannot execute programs or deliver viruses; it is simply a data record.

Types of cookies used by ctg888:

• Strictly necessary cookies: Essential to the operation of the ctg888 platform. These cookies maintain your logged-in session, store your language and currency preferences, and enable core functionality such as the bet slip and cashier. These cannot be disabled without breaking core platform features.
• Performance and analytics cookies: These collect anonymised data about how visitors use the ctg888 platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps ctg888 improve the platform experience. No personally identifiable information is collected via these cookies.
• Functional cookies: These remember choices you make to personalise your ctg888 experience, such as your preferred sports categories, favourite games, and display settings.
• Targeting and marketing cookies: Used only with your prior consent, these cookies track your activity to enable relevant promotional communications and prevent you from seeing the same promotional message repeatedly. You may opt out at any time via your account settings.

You may control cookie preferences through your browser settings at any time. Most modern browsers allow you to refuse some or all cookies, or to alert you when a cookie is being placed. Please note that disabling strictly necessary cookies will impair your ability to use the ctg888 platform effectively — you may be unable to log in or access the cashier.

ctg888 does not use cross-site tracking cookies that follow you across unrelated third-party websites. Our cookies operate exclusively within the ctg888.app domain.

5. Data Retention & Storage

ctg888 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention principles apply:

• Active accounts: All personal data associated with an active ctg888 account is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in order to comply with anti-money-laundering record-keeping obligations.
• KYC documents: Identity and verification documents are retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law or ongoing legal proceedings.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of each transaction.
• Communications data: Records of support communications are retained for three (3) years from the date of the communication, unless they are relevant to an open dispute or legal matter.
• Marketing data: If you withdraw your consent for marketing communications, your contact details will be moved to a suppression list and will not be used for marketing purposes. The suppression record itself is retained indefinitely to ensure we do not inadvertently contact you again.
• Technical and log data: Server logs and technical event data are typically retained for ninety (90) days, after which they are aggregated or deleted.

All ctg888 player data is stored on secure servers. Data pertaining to players in Bangladesh is processed and stored in data centres that operate under appropriate security standards including physical access controls, encryption at rest, and regular security audits.

6. Your Rights & Choices

As a ctg888 player, you hold specific rights in relation to your personal data. ctg888 is committed to honouring these rights promptly and without undue barriers. To exercise any of the rights listed below, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) calendar days.

• Right of access: You have the right to request a copy of all personal data that ctg888 holds about you. This is commonly referred to as a Subject Access Request (SAR). We will provide your data in a structured, commonly used, machine-readable format where technically feasible.
• Right to rectification: If any personal data ctg888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you may update these directly through your ctg888 account settings panel. For KYC-verified fields (such as legal name or date of birth), contact our support team with supporting documentation.
• Right to erasure: In certain circumstances, you have the right to request that ctg888 delete your personal data. This right is not absolute — where data must be retained to comply with legal obligations (such as AML record-keeping requirements), ctg888 will not be able to comply with a deletion request for that data. We will clearly explain any limitations that apply to your erasure request.
• Right to restrict processing: You may request that ctg888 restrict the processing of your personal data in specific circumstances — for example, while you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a portable format for transfer to another provider.
• Right to object: You have the right to object to ctg888 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though ctg888 may override such objection where we can demonstrate compelling legitimate grounds.
• Rights related to automated decision-making: Where ctg888 makes automated decisions that have a significant impact on your account, you have the right to request human review of the decision, to express your point of view, and to contest the outcome.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing. Marketing consent can be withdrawn directly from your ctg888 account settings or by contacting support.

7. Data Security Measures

ctg888 takes the security of your personal data seriously and employs a layered security architecture to protect information against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• 256-Bit SSL/TLS encryption: All data transmitted between your device and ctg888 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. The padlock icon visible in your browser's address bar confirms that your connection to ctg888.app is encrypted at all times.
• Encryption at rest: Sensitive personal data stored on ctg888 servers — including KYC documents and payment details — is encrypted at rest using AES-256 encryption.
• Password security: ctg888 never stores your password in plain text. All passwords are hashed using a cryptographically secure one-way hashing algorithm. ctg888 staff cannot read your password; if you forget it, it must be reset rather than retrieved.
• Two-factor authentication (2FA): ctg888 offers optional 2FA on all player accounts. We strongly encourage all players to activate 2FA as an additional layer of account protection.
• Access controls: Access to personal data within ctg888 is restricted on a strict need-to-know basis. Staff with access to personal data undergo background checks and receive regular data protection training. All internal data access is logged and audited.
• Penetration testing and security audits: ctg888 conducts regular internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, ctg888 will notify affected players without undue delay and will take immediate remedial action. We maintain a documented incident response plan tested on a regular basis.

Despite these measures, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your ctg888 account, to enable 2FA, and to contact our support team immediately at [email protected] if you suspect any unauthorised access to your account.

8. Policy Updates & Contact

ctg888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify active ctg888 account holders via email and will post a prominently visible notice on the ctg888 platform for a period of at least fourteen (14) days following the update.

The effective date of the current version of this Privacy Policy is shown at the top of this document and in the hero section above. We recommend that you review this page periodically to stay informed of how ctg888 protects your personal data. Your continued use of the ctg888 platform after a notified policy update constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are available upon request by contacting our support team. ctg888 maintains a version history of all policy documents for a minimum of five (5) years.

How to contact ctg888 about privacy matters:

• Email: [email protected] — for all data rights requests, privacy questions, and data breach reports.
• Live Chat: Available 24/7 in your ctg888 account dashboard. Our support team is fluent in English and operates on Bangladesh Standard Time (BST, UTC+6).
• Response time: ctg888 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) calendar days.

This Privacy Policy was last updated on 1 January 2026. For questions or concerns about this document, please contact [email protected].